FAQ

Questions, answered honestly.

If you don't see what you're looking for, just ask — we're quick to respond on WhatsApp.

Who can see my child's location?

Only registered parents of a van can see it, after logging in. There are no public links and no shared access — your family's journey is private to you and the school.

How accurate and frequent is the tracking?

Location updates roughly every five seconds while a trip is running, using the GPS on the driver's phone. Accuracy depends on the phone's GPS and local signal, which is reliable across most city and suburban roads.

What happens if the GPS or signal drops?

We don't hide it. If a van stops reporting, the parent's screen shifts from "live" to "tracking delayed" and then "tracking lost," and parents are notified — so you always know the difference between a moving van and a stalled signal.

Do we need to install GPS devices in every van?

To get started, no — Trakyn runs on the driver's own Android phone, which keeps rollout fast and costs low. Schools that want dedicated in-vehicle hardware can discuss options with us separately.

Is this an AIS-140 compliance solution?

Trakyn is a parent-experience and school-management layer. Any government-mandated hardware (such as a hard-wired panic button) is separate and complementary — our software SOS alerts the school and is not a substitute for mandated hardware. We're happy to explain how the two fit together.

How long does setup take?

Most schools are live within a day. We handle the setup — your school, vans, routes, drivers and parents — and train your transport in-charge on the dashboard.

What does it cost?

Pricing depends on your fleet size and needs, so we tailor it per school rather than list a single number. Reach out and we'll share a clear quote on a quick call.

Does it work on iPhone?

Parents can track on Android, iPhone, or any web browser. The driver app currently runs on Android, which keeps the device the driver carries simple and affordable.

Can one parent track more than one child?

Yes. A single parent login can follow multiple children, even on different vans, each with their own live view and alerts.

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